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Meeting your driver

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Meeting your driver

Wherever you require collecting from; the airport, seaport/cruise terminal, railway station, restaurant, theatre, sporting venue, hotel, office or your residence, we can always be of service.

You will be met by your Driver at the airport Arrivals area within the terminal that you are disembarking at. Your Driver will be holding a clearly printed meet and greet board with your name and flight number displayed.

At the seaport, your Driver will meet you as near as possible to the Security Exit and again will be holding a meet and greet board for identification.

You will be supplied with the Driver’s name and a contact number, and also the number of the Duty Manager if you should need to call.

For further information on meeting your Driver at the airport, please click on the appropriate link below:

Click on Airport Formalities for further information with regards to the time it takes to get through the airport, taking into account security clearance and passport control
For clear arrangements when meeting your Driver at any of the designations listed, please click accordingly: seaport/cruises, railway station, restaurant/theatre, sporting venue, hotel, office, residence or any other venue.


Gatwick Airport

Gatwick Airport consists of two terminals; the South and North Terminal – these are connected both by a monorail service and by road. They are situated about two miles apart by road. The monorail is the most direct route and takes only a few minutes. Domestic and International flights arrive both at the South and the North Terminals, but British Airways flights however, land only at Gatwick North Terminal.

At both the South and North Terminals, your Driver will meet you by the Airport Information Desk, which is sign-posted within the Terminal. Your Driver will be holding a meet and board with your name and flight details clearly printed. You will be provided with the name and contact number of your Driver. There will be many drivers standing around waiting to collect passengers, but please note that your Driver will be standing by the Information Desk. If in the unlikely event you are unable to see the Driver, call the Duty Manager or ask at the desk if they could make an announcement on the airport’s loud speaker informing the Driver of your name and whereabouts so that the Driver can find you.

Please click on the appropriate terminal link below that you are disembarking from, and this will provide you further information as to the location of the Information Desk within each terminal.

Gatwick North Terminal – International Arrivals
At the Gatwick North Terminal as you exit the Security area, the Information Desk is on your right-hand side and should be immediately seen in front of you.

Gatwick North Terminal – Domestic Arrivals
At the Gatwick North Terminal as you exit the Security area, the Information Desk is on your right-hand side and should be immediately seen in front of you.

Gatwick South Terminal – International Arrivals
At the Gatwick South Terminal, the Information Desk is easily found as you exit the Security area you will need to walk through a set of railings on your left-hand side, follow these through and you will come to the Information Desk on your left-hand side.

Gatwick South Terminal – Domestic Arrivals
At the Gatwick South Terminal, your Driver will meet you by the Baggage Claim Area, which is situated just outside the Security area. You should then easily see the Driver holding a meet and greet sign for you to identify him/her.


Heathrow Airport

Heathrow Airport consists of four terminals; Terminal 1 and 3 are located about 5 miles from Terminal 4 and Terminal 5. The four terminals are connected by road and by a frequent underground tube service.

Your Driver will meet you by the Airport Information Desk at the Terminal you are landing at, with the exception of Terminal 1 Domestic arrivals – in this case.................
The Information Desk is always clearly sign-posted within the terminals and your Driver will be waiting for you in the Arrivals area and will be holding a clearly printed meet and greet board displaying your name and flight details. Although there will be other drivers also waiting for passengers, your Driver will be waiting near the Information Desk. If for any reason you are unable to see him/her, you can always ask a member of staff to make an announcement, giving your name and whereabouts for the Driver to meet you there. You can also call your Driver or in the most unlikely event should both the above options fail, call the Duty Manager who will assist you.

For further details with regards to the locating the Information Desk within each terminal at Heathrow Airport, click on the appropriate link below:

Heathrow Terminal 1 – International Arrivals
Your Driver will meet you by the Information Desk within Terminal 1. This is located on the ground floor, next to WH Smiths just to the right as you exit the security area.

Heathrow Airport Terminal 1 – Domestic Arrivals
Your Driver will meet you just outside the Security area on the Mezzanine Level.

Heathrow Airport Terminal 3
Your Driver will meet you by the Information Desk which is on the ground floor within Terminal 3. As you exit the Security area, go through some railings either side of you and bear to your right where you will find the Information Desk situated straight ahead of you.

Heathrow Airport Terminal 4
Your Driver will meet you by the Information Desk, which is located on the ground floor of Terminal 4. It is sign-posted, but is situated on your right-hand side as you exit the Security area, Starbucks should be on your right.

Heathrow Airport Terminal 5 – International Arrivals
Your Driver will meet you by the Information Desk located on the ground floor of Terminal 5. As you exit the security area it is located on your right-hand side. Your Driver may have to meet you at the Costa Coffee shop, but you will be notified if this is the case.

Heathrow Airport Terminal 5 – Domestic Arrivals
Your Driver will meet you just outside the Security area on the North side of the Terminal.


Luton Airport

There is only one Terminal at Luton Airport with both International and Domestic flights landing.

Please be aware that as there is no information desk within this terminal, your Driver will meet you within the Arrivals area and again will be holding a clearly printed meet and greet board displaying your name and flight details. Upon disembarking, head for the exit and you should see your Driver quite easily.


Stansted Airport

There is only one Terminal at Stansted Airport, with International flights at one end of the Terminal and the Domestic flights at the other end of the Terminal. The Information Desk is located near the International end and directions are clearly displayed within the Terminal.

For further information about the meeting points please see below:

  • Stansted International Arrivals
  • Stansted Domestic Arrivals

Stansted Airport – International Arrivals
The Information Desk at Stansted Airpot is located to the left as you exit the Security area. You will walk through a set of railings, turn left and you will see a sign for the Information Desk nearby.

Stansted Airport – Domestic Arrivals
As soon as you exit the Security area, you should be able to see your Driver.

Please note:
In the unlikely event you have trouble finding or contacting your Driver, you can always ask a member of staff at any of the airports if they could make an announcement over the loudspeaker, stating who and where you are in order for your Driver to find you. Or you can call the Duty Manager 24/7 who will be able to help you.

 

Airport Formalities

Airport Formalities
Interna-
tional Flight		 Domestic
Flight		 First
Business
Club Class		 Economy
And
Other		 Hand
Luggage
Only		 Luggage
In hold		 European
Union
Travel
Documents		 Non-European
Union
Travel
Documents		 Student
Visa
(6 months
Work 
Permit)		 Time  it takes
to clear
Airport
(mins)
x
x
x
x
10-20
x
x
x
x
20-30
x
x
x
x
30-45
x
x
x
x
15-25
x
x
x
x
30-40
x
x
x
x
30-40
x
x
x
x
45-75
x
x
x
x
x
x
10-15
x
x
x
x
x
x
20-30
x
Request Info

Please note the information above is based on our experience and must be taken as an estimate as we cannot be held responsible for delays experienced at the airport or circumstances that arise beyond our control.

If you arriving at one of the seaports please click on the appropriate port that you will be disembarking at from those links listed below:

Dover Seaport – Cruise Terminal
There are two exits if disembarking at Terminal 1 in which case you will have to call your Driver to give details as to which exit you are heading for.
If you are disembarking from Terminal 2 you will easily see your Driver who will be holding a clearly printed meet and greet board with your name.

Harwich Seaport – Cruise Terminal
As you disembark make your way to the Arrivals Lounge where your Driver will be waiting to greet you with a clearly printed meet and greet board with your name.

Southampton Seaport – Cruise Terminal
Southampton has four cruise terminals; the Mayflower, City, Ocean and the Queen Elizabeth II (QEII). Southampton can be an extremely busy port, with all four terminals receiving cruise liners at the same time. Your Driver will meet you outside and will be holding a clearly printed meet and greet board with your name. You will be provided with your Driver’s mobile number if you are experiencing any difficulties.

Railway Stations
Our Drivers regularly drop off and pick up clients at Eurostar, Euston, Kingscross, Paddington, St Pancreas, Victoria, Waterloo and other London stations. You will be provided with your Driver’s mobile number and arrangements will be made beforehand to meet you at a specific area in relation to the station you are arriving at. If however, in the unlikely event, there are any problems or concerns you can always call the Duty Manager.

Restaurants/Theatres
When meeting your Driver at a restaurant or the theatre it is recommended you specify where outside these areas you would prefer to meet. If it is not possible to meet at the entrance/exit to either of these destinations an alternative, as near as possible to these places would be suggested. You will at all times have been provided with your Driver’s mobile number, should it not be possible to meet at the designated area. The Duty Manager is always available should you need to call.

Sporting Event
If you have booked a return journey, your Driver will discuss pick up arrangements with you beforehand. If however you have booked a single journey only, the Driver will call you to arrange a specific pick up point.
Please be aware that some sporting events are very busy and thereby making it impossible for the Driver to get close to the arena or the event being held, in which case you may have to walk a short distance to meet your Driver. If this is difficult for you and you require special assistance, this can easily be arranged prior to pick up, with the Duty Manager.

Hotel
Your Driver will usually meet you at the Hotel Reception. The Driver may need to provide your room number to the Concierge and therefore it would be helpful if the Driver is notified of this beforehand. Sometimes parking is not possible immediately outside of the Hotel, in which case your Driver will call you when near the hotel to meet you as close as possible to the front Hotel entrance.

Office
Your Driver will make enquiries at the Main Reception to the building where the office is located. The Driver will require a contact number so that you can be informed of  his/her arrival. If in the unlikely event your Driver has not arrived and you have called the Driver’s mobile number, you can call the Duty Manager for assistance.

Please note:
When meeting your Driver at any of the above destination, if you do have any trouble finding your Driver, you can always call, in the first instance, the Driver, or if in the unlikely event you experience difficulties, the Duty Manager who will be able to help you.

THE DUTY MANAGER’S CONTACT NO: 01895 546241 (24 HOURS).

 

 


Easychauffeur Ltd, 222 Long Lane Hillingdon Uxbridge Middlesex UB10 9PB. Registered in Companies House Cardiff No. 4917503